About Western Maine
WMTS provides flex route, commuter and demand response throughout the rural portions of our service area.
WMTS owns and operates the GreenLine commuter service between Farmington and Lewiston~Auburn and the Lisbon Connection bus service for the town of Lisbon.
WMTS is expanding commuter operations to include the BlueLine with service between Lewiston~ Auburn and Bath/ Brunswick which is scheduled to be fully operational in late 2020.
WMTS is the operator of the Brunswick Explorer flex-route service. In cooperation the towns, local condominium associations and businesses, the Maine Department of Transportation, and the Federal Transit Administration, Western Maine Transportation Services, also operates the Bethel/Sunday River Mountain Explorer free shuttle and seasonal Mountain Express commuter buses and Sugarloaf Explorer free shuttle and Sugarloaf Express commuter buses.
Additionally, WMTS has a contractual agreement with the Lewiston-Auburn Transit Committee(LATC) to operate the Lewiston-Auburn citylink bus service and complementary ADA (Americans with Disabilities Act) for LATC. WMTS is headquartered in Auburn Maine and can be contacted by telephone at 800-393-9335, by e-mail at firstname.lastname@example.org, or by mail at 76 Merrow Road, Auburn, ME 04210.
WMTS buses and vans are ALWAYS open to the public.
WMTS employees and volunteers who are credentialed by the State of Maine Departments of Health and Human Services, Motor Vehicles, and Bureau of Investigation, and are trained in Passenger Assistance, Children’s Transportation and Child Safety Restraint Systems. Employees are further trained in First Aid/CPR, Bloodborne Pathogens and Driving Dynamics. All WMTS driving staff, maintenance staff and dispatching and scheduling personnel are subject to pre-employment drug testing and random drug and alcohol testing.
Western Maine Transportation Services is a nonprofit 501(c)(3) regional transportation corporation established by statute in 1976. WMTS serves Western Maine and beyond with public, wheelchair-accessible, demand response bus service in and around the more populated regions of its service area. Funding through local United Ways support the Community Rides in Androscoggin, Oxford and Franklin Counties
For more information on WMTS Services, please call 1-800-393-9335, selection 1.
WMTS services open to the public and accessible:
The Western Maine Transportation Services (WMTS) paratransit buses and minivans are open to everyone in the general public with, or without, an ambulatory condition. Our paratransit buses are equipped with wheelchair lifts and are fully accessible. If you require special assistance, please let our staff know as soon as possible, preferably when scheduling a ride, or when boarding the bus.
Personal Care Attendants:
One eligible escort per passenger may ride at no charge.
Service animals are defined by the Americans with Disabilities Act (ADA) as any animal individually trained to work or perform tasks for an individual with a disability, including but not limited to guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. Service animals are allowed to ride for free with riders who have visual, hearing or mobility impairments. Service animals must be under the control of the rider at all times. Non-service animals, other than on-duty law-enforcement K-9 units, are not allowed on WMTS vehicles.
Operation & Sources of Funding:
WMTS is a 501 (C)(3) non-profit public transportation corporation, created by statute in 1976 to provide public and social services transportation in Maine and is funded by a combination of municipal, county, state, and federal funds.
Title VI – Non-Discrimination & Civil Rights:
WMTS is committed to ensuring that no individual or organization is excluded from participation in, denied the benefits of their programs, activities or services, or subject to discrimination on the basis of race, color, religion, sex or gender, pregnancy, national origin, ethnicity, age, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or any other characteristic protected by law, including Title VI of the Civil Rights Act of 1964, as amended.
Filing a Civil Rights Complaint:
Individuals or organizations who believe they have been denied the benefits of, excluded from participation in, or subject to discrimination on the grounds of race, color or national origin may submit a complaint to the FTA Office of Civil Rights, East Building, 5th Floor-TCR, 1200 New Jersey Ave. S.E., Washington, D.C. 20590. Complaint forms are available at www.fta.dot.gov under the search term, “File a Title VI Complaint”.
Suggestions & Complaints:
If you have a suggestion or complaint about any WMTS service, please contact WMTS by mail at 76 Merrow Road, Auburn, ME 04210; by telephone at 800-393-9335 selection 7; or by email at email@example.com. Once a suggestion or complaint is filed, the staff will investigate and follow-up with you within one business week if there is enough information provided for us to do so.
United Way Community Rides
This United Way-funded program requires riders to meet income guidelines. Rides can be to medical appointments, for shopping or general mobility. Community Rides are available in Androscoggin, Oxford and Franklin Counties, Livermore Falls and Livermore, thanks to funding provided by United Way of Androscoggin County, United Way of the Tri-Valley Area and United Way of Oxford County (now part of United Way of Androscoggin County).
citylink Complementary ADA (Americans with Disabilities Act)
Service to citylink fixed-route…In Lewiston/Auburn, curb-to-curb ADA paratransit service is available in a ¾-mile corridor around the citylink fixed routes to certified individuals who cannot use regular route buses because of a disability. ADA rides must be scheduled the day before the ride is needed. The fare for ADA rides is $3.00 per boarding. To qualify for ADA service please call (207) 777-4563, selection 2, and ask to have an ADAPT form mailed to you or click on the link below and download the ADAPT form.
ADA Disabled Rider “ADAPT” Application (PDF)
If you don’t have the Adobe Acrobat Reader, please click here and download it now.
2017 Transit Study
In 2017, WMTS worked with MaineDOT and the consultant AECOM to perform a Comprehensive Transit Study for our service areas. View the study here.